Customer Success & Data
Postulaciones: 6/11/2024 - 30/11/2024
Profesiones sugeridas: Administrador/a de Empresas, Economista, Ingeniería Ambiental, Ingeniería Civil, Ingeniería Civil en Ciberseguridad, Ingeniería Civil en Ciencia de Datos, Ingeniería Civil en Computación e Informática, Ingeniería Civil en Informática e Innovación Tecnológica, Ingeniería Comercial, Ingeniería Eléctrica, Ingeniería Forestal, Ingeniería Informática, Ingeniería Mecánica, Ingeniería civil Industrial, Ingeniería en Administración, Ingeniería en Agronegocios, Ingeniería en Alimentos, Ingeniería en Control de Gestión, Ingeniería en Información, Ingeniería en sistemas
Áreas de conocimiento: Fidelización/ servicio, Informática y Sistemas, Tecnología de Información, Capacitación, Inteligencia Artificial
Experiencia: 1 a 4 Años
Renta: USD 800 a USD 2.000
Lugar
[Extranjero]
Jornada
Completa
Modalidad
Remoto
Propósitos
Propósito del cargo
As part of our team, you’ll provide top-tier support to our clients. You’ll be the first point of contact, helping resolve technical challenges and optimizing the performance of solar systems powered by our platform.
Descripción
We're on the lookout for someone to become an integral part of our team. If you thrive in a startup environment, embrace challenges with gusto, and excel in dynamic, fast-paced settings, then you're exactly who we're searching for. As a self-starter, you'll relish the chance to dive into ambiguity and emerge with innovative solutions. Picture yourself as a catalyst for increased user adoption and engagement with our software and product design.
Popular Power is a startup! We are hiring for person, not profile. As a key early hire, you are expected to bring more to the table than just completing your day-to-day activities. At this stage, someone will go far if they can wear multiple hats, have a passion for our mission, a proactive attitude, and a sense of ownership around building this company. If this role excites you but you don't meet 100% of the requirements, please consider applying.
Note that Popular Power is currently marketing its solution primarily Latin America. Location in or proximity to this market is prefferable for this role.
Perfil buscado
What you'll do
Provide direct support to customers, helping them troubleshoot issues and ensuring a seamless experience with our platform. You'll become their trusted solar expert and advisor, guiding them to maximize the value of their solar energy systems.
Collaborate closely with cross-functional teams (Product, Customer Success, and more) to understand customers needs, discover new features, testing MVPs and deploy innovative solutions.
Analyze recurring issues to enhance the user experience and contribute to the ongoing development of our software. You'll conduct both qualitative and quantitative analyses to gather insights, driving decisions in our data-driven company.
Who you are / what we’re looking for
Passion for customer service and renewable energy
Ability to troubleshoot quickly and efficiently
Strong communication skills and the ability to work across different teams
Data driven decision making, comfortable with manipulating data sets
Spanish and English professional working proficiency
Características que suman puntos
Solar industry experience
B2B SaaS experience
